If you are experiencing a technical issue that cannot be resolved using our specific troubleshooting articles, please follow this guide to gather the necessary data. Providing this information upfront allows our support team to diagnose and resolve your problem as quickly as possible.
Step 1: Rule Out Local Browser Conflicts
You should begin by ruling out local browser issues, as many persistent problems are caused by temporary data or external browser add-ons. To do this, open a new browser window in Incognito Mode (or Private mode). This action temporarily bypasses accumulated browser cache and disables most interfering extensions. If the problem disappears in Incognito mode, you know the cause is confined to your standard browser profile, and you should consider clearing your cache or reviewing your installed extensions.
Step 2: Rule Out Network/Security Conflicts
If the issue persists in Incognito mode, you must then check if your network environment or corporate security tools are interfering with the application's connection. If possible, try accessing Demoboost on a different computer or using a different internet connection (for example, switching from your corporate VPN or Wi-Fi to a personal hotspot). If the application loads correctly on the alternate environment, the issue is likely related to VPN software, firewalls, or other network security measures implemented by your organization. If a network block is confirmed, the responsibility for fixing this issue will likely lie with your internal IT team.
Step 3: Capture Diagnostic Information
To enable our team to understand what is happening behind the scenes, you must capture diagnostic information using your browser's Developer Tools (usually accessed by pressing F12 on Windows/Linux or Cmd + Option + J on Mac). First, capture the Browser Console Log: navigate to the Console tab, reproduce the error or failure, and take a screenshot or video that clearly includes all visible error messages, which are typically marked in red. Second, capture the Network Activity Log: navigate to the Network tab, ensure the recording function is active, and reload the page or reproduce the error. Filter the results to show only entries that are erroneous (those with a 4xx or 5xx status code), then expand all erroneous entries to show the full headers and responses, and finally take a screenshot or video of this Network tab.
Step 4: Contact Support
Once you have completed the above steps, please send all collected information to our team at support@demoboost.com. Your email must include the demo URL (or app location) where the issue occurred, the screenshots/videos of both the Console and Network tabs, and a clear summary of the troubleshooting you performed in Steps 1 and 2, noting whether the issue persisted in Incognito mode or on a different internet connection. Providing this comprehensive information ensures the fastest possible resolution.
Note: in some cases, especially related to capturing screens, the support team might require access to your product. In cases where product access cannot be granted and the issue requires it for resolution, a call can be scheduled instead.