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Comprehensive Technical Troubleshooting Guide (Before Contacting Support)
Unable to Capture Locally Hosted Pages
Internal Linking vs. External Linking
Shared Link Not Opening ("You Don't Have Access..." Error)
Images Captured with Incorrect Size or Aspect Ratio
Demoboost Application Not Loading
Captured HTML Elements Are Missing or Broken
Unable to Save Screens in the Editor
Why Can't I Select or Edit a Disabled Element in the Editor?
Why Can't I Add an Image or Video Screen to an Empty Demo?
Unable to Log In to Demoboost
Why Do I Need to Refresh My Page After Installing the Extension?
How to customize demo guides in Tours
Variables
How to Add AI Narration to your Demos
Autoplay
Auto translate
Sales Room
Demo playlist
Ending/CTA screen
Pick Your Own Journey Screen
Performing key operations on screen
Integrating Marketo with Demoboost: A Step by Step Guide
Integrating 6sense with Demoboost: A Step by Step Guide
How to Build a Sandbox Demo
Knowledge Base Documentation
New Feature Explanations
Product Marketing Announcements
Website Conversions
Channel Partner & Reseller Demos
Conferences/Trade Shows
Digital sales rooms for customers
Sales Leave-Behinds
Live Demos
Using Variables in your demos
“Great Demo!” Training for Sales Teams
Sample Article
How to Replace images
How to Assign a Variable
How to Select or Create an Overlay
How to download the extension?
How to present Mailchimp to Tim Cook
How to Clear Your Browser Cache
How to Install Microsoft Clarity on Your Demos Using Google Tag Manager
Integrating Google Tag Manager with Demoboost: A Step-by-Step Guide
How to Translate Screens
Troubleshooting Saving Errors
How to Capture Local Web Pages
Advanced Guide Cutomisation
How to Share and embed Demos From Specific Screen
How to Edit Elements Behind Overlays
Comments in Demos
How to Export Data from Demoboost
Analytics Overview
Playback Settings
Live Demo Settings
Demo Email Notifications
How to Share Demos
How to Embed Demos on Your Website
How to Share With Presenters and Channel Partners
How to Duplicate Demos
How to Create Folders
Inspector Introduction
How to Blur/Remove Screen Elements
How to Edit Textual Elements and Change Images
Creating Mobile App Demos
How to add image and video screens
How to Add Speaker Notes
How to Add Video Narration
How to Add Guides and Styling
How to Link Screens
How to Capture Screens
How to Create Demos
How to Add Extension
If this editor looks unfamiliar, you're likely using the previous version.
Access the right documentation by clicking on the button.

Captured HTML Elements Are Missing or Broken

This often happens when elements rely on complex styling, JavaScript, or dynamically generated content that doesn't fully transfer or render correctly during the initial screen capture process. The solution is to manually update the element's code within the editor using the original, working code from your product.

You can fix the element by copying its functional code directly from the live product and pasting it into the editor:

Step 1:

Inspect the Working Element in the Live Product

  • Navigate to the live version of your product (not the editor).
  • Right-click on the missing or broken element (e.g., a button or a div).
  • Select "Inspect" to open your browser's Developer Tools.

Step 2:

Copy the correct HTML code

  • In the "Elements" or "Inspector" tab, locate the full HTML block corresponding to the element.
  • Right-click on the correct HTML node and select "Copy" > "Copy element" (or "Copy outerHTML"). This captures the complete, working code.

Step 3:

Inspect the Broken Element in the Editor

  • Return to the editor where the element appears broken.
  • Right-click on the broken element's placeholder or area.
  • Select "Inspect" to open the Developer Tools again.

Step 4:

Paste and Save:

  • In the Developer Tools, right-click on the broken element's code node in the editor.
  • Select "Edit as HTML" or "Edit element".
  • Delete the existing broken code and paste the correct code you copied in Step 2.
  • Close the Developer Tools. The element should now render correctly.
  • Save the screen to finalize your changes.

This manual replacement guarantees the editor utilizes the precise, functional code directly from your product, thereby resolving the rendering problem.