Unable to Log In to Demoboost

We understand that being locked out of your account can be frustrating. If you are having trouble logging in to Demoboost, and you have logged in successfully before, please follow these troubleshooting steps in order.

Step 1 Reset Your Password

The most common reason for login failure is a forgotten or mistyped password.

• Please use the "Forgot Password" feature available on the login page.
• Follow the instructions sent to your registered email address to create a new password.
• Try logging in again with your newly created password.

Step 2 Check for Browser Conflicts

If you are certain your password is correct but still can't log in, a browser extension or cached data might be interfering with the connection.

• Open a new browser window in Incognito mode. This mode temporarily disables most extensions and prevents the use of old, potentially corrupted cache.‍
• Navigate to the Demoboost login page in the Incognito window and attempt to log in.

If you can log in successfully in Incognito mode, the issue is likely caused by one of your active browser extensions. Try disabling them one by one in your regular browser until you find the one causing the conflict.

Step 3 Contact Your Internal IT Team

If you have tried resetting your password and successfully logging in via Incognito mode but are still unable to access Demoboost, the issue is most likely related to your organization's network.

• It is possible that Demoboost is being blocked at your organisation’s firewall or network level for security or policy reasons.‍
• Please contact your internal IT or System Administrator team. They can verify that the necessary network ports and domain names are whitelisted and accessible from within your corporate network.