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Comprehensive Technical Troubleshooting Guide (Before Contacting Support)
Unable to Capture Locally Hosted Pages
Internal Linking vs. External Linking
Shared Link Not Opening ("You Don't Have Access..." Error)
Images Captured with Incorrect Size or Aspect Ratio
Demoboost Application Not Loading
Captured HTML Elements Are Missing or Broken
Unable to Save Screens in the Editor
Why Can't I Select or Edit a Disabled Element in the Editor?
Why Can't I Add an Image or Video Screen to an Empty Demo?
Unable to Log In to Demoboost
Why Do I Need to Refresh My Page After Installing the Extension?
How to customize demo guides in Tours
Variables
How to Add AI Narration to your Demos
Autoplay
Auto translate
Sales Room
Demo playlist
Ending/CTA screen
Pick Your Own Journey Screen
Performing key operations on screen
Integrating Marketo with Demoboost: A Step by Step Guide
Integrating 6sense with Demoboost: A Step by Step Guide
How to Build a Sandbox Demo
Knowledge Base Documentation
New Feature Explanations
Product Marketing Announcements
Website Conversions
Channel Partner & Reseller Demos
Conferences/Trade Shows
Digital sales rooms for customers
Sales Leave-Behinds
Live Demos
Using Variables in your demos
“Great Demo!” Training for Sales Teams
Sample Article
How to Replace images
How to Assign a Variable
How to Select or Create an Overlay
How to download the extension?
How to present Mailchimp to Tim Cook
How to Clear Your Browser Cache
How to Install Microsoft Clarity on Your Demos Using Google Tag Manager
Integrating Google Tag Manager with Demoboost: A Step-by-Step Guide
How to Translate Screens
Troubleshooting Saving Errors
How to Capture Local Web Pages
Advanced Guide Cutomisation
How to Share and embed Demos From Specific Screen
How to Edit Elements Behind Overlays
Comments in Demos
How to Export Data from Demoboost
Analytics Overview
Playback Settings
Live Demo Settings
Demo Email Notifications
How to Share Demos
How to Embed Demos on Your Website
How to Share With Presenters and Channel Partners
How to Duplicate Demos
How to Create Folders
Inspector Introduction
How to Blur/Remove Screen Elements
How to Edit Textual Elements and Change Images
Creating Mobile App Demos
How to add image and video screens
How to Add Speaker Notes
How to Add Video Narration
How to Add Guides and Styling
How to Link Screens
How to Capture Screens
How to Create Demos
How to Add Extension
If this editor looks unfamiliar, you're likely using the previous version.
Access the right documentation by clicking on the button.

Images Captured with Incorrect Size or Aspect Ratio

During the screen capture process, the editor attempts to replicate the image's appearance and styling. However, complex CSS rules, dynamic scaling, or specific container properties may cause the image's inherent display dimensions (height and width) to be captured incorrectly. Fortunately, this can be quickly fixed using the editor's built-in tools.

To restore the correct dimensions of the image, follow these steps:

  1. Inspect the Incorrect Image in the Editor
    Click directly on the image that is displaying with the wrong size in your demo screen. This action should bring up the element's properties and options, typically including the Styles Panel. 
  2. Locate the Size Properties
    In the Styles Panel, look for the input fields corresponding to the element's Width and Height properties.
  3. Adjust the Dimensions
    If you know the correct dimensions
    (e.g., 600px by 400px), simply enter those values.
    If you don't know the exact dimensions,
    you can try one of the following common fixes:
    • Set Width to 100% and Height to auto. This often forces the image to fill its parent container correctly while maintaining its original aspect ratio.
    • Delete existing, incorrect values for width and height to allow the image to render at its native size.
  4. Save the Screen
    Once the image appears with the correct size and aspect ratio on your canvas, Save the screen to apply and finalize your styling changes.